TANTRA FITNESS FAQ
We get asked a lot of questions about Pole Fitness, our classes, locations and just about everything else. Always feel comfortable asking us questions. Here's some of the most frequently asked questions. If you're looking for more information, please get in touch with us.
CLASS FAQ
We recommend that you begin with an Intro to Pole. Intro to Pole will give an idea of what you will learn in the Pole 101 course. If you feel confident about starting Pole 101 right away, you may start with any class in either series (Black or Grey). Click HERE for more info on the Pole 101 series.
1) For your safety, please be on time for class! Instructors have the right to refuse entry if the participant is more than 10 minutes late.
2) No phone calls or texting during class.
3) Only indoor shoes or bare feet are allowed in the studio area.
4) We provide fresh filtered water. Please bring a reusable water bottle to keep hydrated.
5) All equipment must be returned at the end of class.
6) No chewing gum allowed during class.
7) Please be mindful of noise level while class is in progress.
8) Can't make it to class? Here is our cancelation policy:
Early cancel: Cancel 12hrs before to put the class back into your account
Late cancel: Cancel after the 12hr cut-off time and the class will not be returned to your account
No-show: If you don't early/late cancel and don't show up to class, you will be charged a $10+tax no-show fee.
Please be sure to cancel if you can't make it to class, so that someone else on the waitlist can take the class!
If a spot opens up within 12hrs of the class, we will call the first person on the waitlist to give them the spot. If they do not answer, we will then call the 2nd person, then the 3rd, etc. Whoever answers or responds first will get the waitlist spot!
Pole Classes are all classes that use the pole as the main exercise apparatus. All participants must reserve a spot in all Pole Classes. Click HERE to see the full list of Pole classes.
Aerial courses and classes must also be reserved. Click HERE to see the full list of Aerial classes.
Dance Fitness Classes are appropriate for all levels. You do not need to reserve a spot in Dance Fitness Classes, but it is recommended as classes do fill-up. Click HERE to see the full list of Dance classes.
MEMBERSHIP FAQ
Members are clients who hold a monthly membership agreement like the 12-Month or 6-Month Membership. Members receive complimentary and unlimited Open Studio Practice for the duration of their membership term, and VIP rates for extra drop-in classes and course.
Punch card clients are those who currently have at least 1 or more classes left on at least 1 punch card. Punch Card Members have 6 months to use up their punch card classes. The 6 months begin from the date of purchase/activation. The expiry date for any remaining classes cannot be extended. The value of any remaining classes cannot be refunded or used as credit towards another membership once the punch card is purchased. Make sure the punch card option is the right one for you!
You may hold your membership for any reason with a hold fee of $30+GST per 1-month period (30 consecutive days) or less. Holds can be lifted at any time if you wish to come back earlier. The fee is non-refundable and must be paid in full before the hold can be placed. Holds can not be backdated for any reason other than a medical emergency. Holds for a medical reason with a valid physician’s statement as described below will not be subject to the membership hold fee.
Medical Emergency holds/cancellations: must submit a signed physician’s statement no later than 30 days of incident to hold or cancel membership without fees. Letter must state date of incident and length of time you are recommended to not participate in Tantra Fitness’ activities.
Guests are any persons who may be new to the Studio and have no current or existing membership, or any persons who purchase and attend classes at the drop-in rates.
We accept Visa, Mastercard, Interac, and cash for one-time purchases. For monthly payments, we accept Visa and Mastercard. Members who wish to pay for a monthly membership with Interac or cash can only do so by paying the full-term amount upfront. *All payments for monthly memberships, punch cards, workshops, courses, parties, private lessons, and drop-ins are non-refundable.*
We highly recommend starting with the Two-Week Trial Membership. It is only $48+GST and comes with:
- 6 select classes
- Choose 6 classes out of any Dance Fitness, Intro to Pole, Intro to Erotic Pole, Aerial Yoga and Intro to Aerial Arts classes.
That's only $8 a class! From there you can purchase a Punch Card or Membership! Punch Cards and all Memberships can be used at ANY and ALL of our studios! Go HERE to learn more about our Punch Cards and Memberships.