COVID-19 STUDIO STATUS UPDATE
We thank you for your continued patience while we navigate the newest Provincial Health Order to extend the studio closure until January 8th. We have been ready and willing to open safely and are waiting for the new guidelines that we were told would be released this week. As we have all learned during all this, that is not a guarantee. So stay tuned for updates via our newsletters and social media posts.
A challenging aspect of opening and closing is that we go into each member's account manually to individually adjust. If you e-mail requested a membership hold, most suspensions were set to come off yesterday. We wish that we had an 'Easy' button to hold everyone's memberships automatically, but that is not the case. Your patience and kindness when contacting the studio at firstname.lastname@example.org for hold requests is appreciated. Back dated holds and refunds are not available but we are committed to ensuring that you will not lose any of your classes!